Business Communications Skills

Date 25 June, 2019 | Time 9am - 4.30pm

Venue OSEA, 64 Arena Avenue, Invercargill

Event Description

LEARNING OBJECTIVE

This programme will assist people to develop into confident communicators.

75-90% of a job role is communicating mainly with customers, suppliers or other staff.

DESIGNED FOR

This programme will suit managers, supervisors and front-line staff at all levels in an organisation.

LEARNING OUTCOMES

After successful completion of this programme, it is expected participants will have the tools and techniques to be able to:

  • Identify the key elements of effective communication
  • Demonstrate active listening and questioning techniques
  • Use appropriate verbal and non-verbal communication skills
  • Understand the importance of clear information – emails, letters etc
  • Identify their communication style
  • Communicate more effectively with others who have different communication styles
  • Understand the importance of feedback
  • Handle conflict better when communicating
LEARNING APPROACH

The programme is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in various exercises.

DURATION

1 day

This Employers’ Otago Southland workshop is registered for the NZTE Capability Development voucher programme. | Regional Business Partner Network event reference OSEA1001

Eligibility

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz

Ticket Cost
Chamber member $693 + GST
Non member $895 + GST
Register for this event