Documenting Processes

Date 24 September, 2019 | Time 9am - 4.30pm

Venue OSEA, 64 Arena Avenue, Invercargill

Event Description


This course will provide participants with the knowledge and skills to facilitate or complete documentation of key processes within their business and quality systems.


People who have been tasked with the responsibility for ensuring a business’s key systems and processes have been documented and those who have an improvement focus within a business. Also relevant for Business Managers and Leaders.

  • Understanding where documentation of processes fits into overall business systems
  • Clarity on the goal of documenting processes
  • Processes that should be documented
  • Benefits (and challenges) of documenting processes
  • Identifying process triggers and expected outputs
  • Avoiding reliance on excellent people rather than excellent systems
  • Step by step approach to document processes
  • Technology, a help or a hindrance?
  • How to develop or access standard templates for key processes

One day

This Employers’ Otago Southland workshop is registered for the NZTE Capability Development voucher programme. | Regional Business Partner Network event reference OSEA1002


Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit

Ticket Cost
Chamber member $693 + GST
Non member $895 + GST
Register for this event