Foundations of Customer Service & Administration

Date 20 June, 2019 | Time 9am - 4.30pm

Venue OSEA, 64 Arena Avenue, Invercargill

Event Description

LEARNING OBJECTIVE

This course will provide office managers and supervisors, receptionists and those working in both management and front-line customer service roles with practical knowledge and skills to ensure they provide a professional and outstanding service to both internal and external clients.

DESIGNED FOR

Office managers and supervisors, receptionists and those working in both management and front-line customer service training.

LEARNING OUTCOMES
  • Understand the role and function of the front office/reception staff
  • Recognise what is required to deliver excellent customer service
  • Communicate better with both your internal and external customers
LEARNING CONTENT
  • The role, functions and attributes of a professional administrative assistant
  • The importance of first impressions on businesses
  • Professional telephone techniques
  • Delivering excellence in customer service
  • Communication skills internally and externally
  • Time management
DURATION

One day

This Employers’ Otago Southland workshop is registered for the NZTE Capability Development voucher programme. | Regional Business Partner Network event reference OSEA1012

Eligibility

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz

Ticket Cost
Chamber member $660 + GST
Non member $725 + GST
Register for this event